Yesterday, I went to the Wm Taft Post Office in Clairmont, a section of San Diego. You might, or you might not remember my
blog
about my experience in this Post Office, published almost a year ago.
While waiting on line, I watched as one clerk took care of a long
line of customers. When it was my turn in line, I specifically noted
that her name was Diane.
While standing on line,
waiting my turn, I watched as she took care of two young men who were
mailing a package. This was apparently the first time they did this.
She explained what they needed to do as asked them to step to her right
and complete whatever forms they needed. Then she called the next
person, a woman, who was mailing something overnight. She provided the
woman with what she needed and asked her to step to her left and
complete the overnight form. Then she called the next person, a young
man, with multiple small packages. The clerk, Diane, accepted his
packages. When he paid the cost and left, Diane, asked the young men to
her right, if they could wait a minute because they needed more
attention from her. There were about eight people on line. They were
very agreeable, so she took care of the woman sending the overnight
envelope. She was pleasant and patient while she helped the customers.
While
I was standing there, next on line, a blond man came out from the back
and told her that some form she had completed needed changing and then,
called out in a loud voice, "Anybody here to pick something up?" Some
people went to his station at the desk.
Since I recognized this
man as the clerk who was so rude to me last year, I determined that
under no circumstances would I have him wait on me. So, I was very
happy when Diane called me to her station. I immediately commended her
on her ability to multi-task. This was the first time I ever saw that
in any Post Office. It was awesome.
In my opinion,
that's the way all postal clerks should act. She was pleasant and most
efficient. I completed a survey, commending Diane and suggested to the
people behind this survey that they make a training video of her
efficiency for other Postal Clerks.
Kudos to Postal Clerk, Diane, at the Wm Taft Post Office in Clairmont, San Diego (Zip code 92117).
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